This page provides useful information about some of the hospitals you may visit in Munster for your child’s care.

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Frequently Asked Questions

Cork University Hospital

Website: CUH – Cork University Hospital (hse.ie)
CUH Children’s Services: CUH Children’s and Young Persons Services
CMUH NICU: CMUH NICU

General phone number: 021 492 2000 Call this number and they can direct your call to the area you need.

Security office: 021 492 2118

Getting there
CUH can be reached by car, bus and taxi or by walking from local parking.
This page provides useful information about getting to CUH.

Parking
Hospital car parks are usually very busy or full. Arrive early as you often have to wait for a space or consider using other local parking.

The current parking charge is €2.70 per hour with a daily maximum charge of €15. A reduced daily charge of €10 is available to patients, carers and visitors by contacting the security department inside the main entrance or by phone at 021 492 2118.

Pay stations are located at the steps leading to the main hospital entrance and to the rear of the Glandore centre which serve the ED and Outpatients car parks. All pay stations accept both cash and card payments.

Long term parking
Ask security about a discount for long term parking – longer than a week 021 492 2118.

Disabled/Blue badge parking
Disabled parking spaces are available close to the main hospital entrance and emergency department.

Getting to the ward/unit
If you come through the main entrance, go past the admission and security desk. You will go down a corridor.

  • Seahorse Outpatient department will be on you left.
  • Keep going down the corridor and you will reach the lifts to get to the children’s inpatient wards.

Outpatient/Day Ward/Paediatric Assessment Unit – Seahorse Unit
If you come through the main entrance, go past the admission and security desk. You will go down a corridor.

Seahorse Unit will be on you left.

Click here for contact information for consultants

Emergency department
The emergency department has a special children’s/young people area where there are toys/books and a television to watch while you are waiting.

Non-emergency contact: Call the switchboard and they will direct your call: 021 492 2000

Inpatient units – Cork University Hospital

Click here for contact numbers for each ward

NICU – Cork University Maternity Hospital

NeoNatal Unit – Cork University Maternity Hospital (hse.ie)

In-hospital parent accommodation
They provide a reclining chair for one parent or carer to stay with their child. Brothers or sisters are not allowed to stay in the wards. The parent lounges on the wards usually have a supply of tea, coffee, bread etc available.

Charitable accommodation
Home from Home Brú Columbanus is a charity that provides free accommodation for relatives of seriously ill patients in any of the Cork Hospitals. You can find more information here, or speak to your nurse. Families in need of accommodation are referred to Brú through the clinical nurse manager, their deputy or social worker. They determine if the family meets the criteria for admission.

Parent kitchen
There is a parents’ room on the ward. This contains some kitchen units, microwave, fridge, hot and cold water dispensers. A selection of cereals, tea, coffee, juices, milk, butter a small selection of sandwiches is available in this room. If you notice that any supplies are running low, please advise a member of staff. Toast and juice is served to parents in the morning. You are also welcome to store a limited supply of your food in fridge. Please label each food item with your name and date.

CUH Coffee Shops
Parents are welcome to use any of the coffee shop facilities in CUH. There are two Coffee Doc cafes in CUH, located in the Cardiac Renal Centre Atrium (behind security desk inside the main entrance) and at the Adults Outpatients Department Foyer.

In the attached maternity hospital (CUMH) a Bagel Cafe/Juice Bar and a coffee shop are located adjacent to the main entrance.

Canteen
Parents/visitors are allowed to use the staff canteen located near the chapel – patients are not allowed to use the staff canteen.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – you will need to meet them when they arrive. The food should not be brought to the ward.

Patient Supports

Play specialist
Opening Hours: Monday to Friday, 9am – 4.30pm

Play specialists are part of multi-disciplinary team specialising in normal and therapeutic play for infants, children and young people both inpatients and outpatients of the hospital. A referral may be required – ask your child’s care team for information.

Volunteer Play Services
Volunteer play services are provided by Children In Hospital Ireland volunteers in the hospital. Watch out for the red t-shirts.

Play room
The Playroom is currently situated on Puffin ward on the 5th Floor. If a child/teen is too ill to come to the playroom or cannot come because of isolation or bedrest (or they simply prefer to stay in their room) then play can be provided at the bedside. Older children and teenagers are provided for with a selection of books, board games, Nintendo DS’s, Tablets and Arts and Craft activities.

Hospital school
Cork University Hospital School is a two-teacher school that provides educational support to patients at Primary and Secondary school level.
You can find more information about the CUH school here

Social Work
The Medical Social Work Department offers a number of services to patients and their families. The service focuses on the social and emotional aspects linked to a patient’s admission to hospital. Medical social workers can also advise and assist you with applications for government supports and entitlements.
021 4922488

 

Chaplaincy & Pastoral Care
If you wish to make contact with a hospital chaplain please ring the hospital on 021- 4922000 or 021 4922178 and request to speak with the chaplain on call. See here for more information about the supports available from the chaplaincy and pastoral care department:
https://www.cuh.hse.ie/our-services/our-departments-a-z/chaplaincy-pastoral-care/

Wheelchairs
If you need to borrow a wheelchair, please ask at main reception. They will lend you one if it is available.

Disabled bathroom
There is a disabled bathroom located in the corridor past the information desk and security desk at the main entrance. Ask at the information desk for the code.

Quiet room
If your child has sensory or additional needs there is a quiet room available on the Seahorse Day Unit on the ground floor, named The Koala Room. This room can be used for waiting and for seeing health professionals. It may be useful to call ahead to see if you can use this room. Seahorse Day Unit 021 492 2187

Your child’s additional needs
If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

Amenities in the Hospital

Shop
The hospital shop is run by a private company and is located on the Main Hospital Concourse near Main Reception. Opening hours Monday to Friday 7:30am – 8:30pm Saturday & Sunday 9:00am – 8:00pm.

There is also a shop in the nearby Cork University Maternity Hospital by the main entrance.

ATM
An ATM is located by the Emergency Department

Other Local Amenities

Wilton Shopping Centre: Located across the road from the Hospital. It offers a variety of restaurants, stores, pharmacy etc. With a purchase from the shopping centre you can also park here for free for 3 hours.

Pharmacy
The Late Night Allcare Pharmacy is located across the road opposite the main hospital entrance. It is open until 10pm every day. Late Night Allcare Pharmacy, Wilton, Co Cork

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant, or to the complaints and feedback department.
CUH compliments and complaints

Formal complaints about inpatient or outpatient services at CUH can be made to the hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

Hospital complaint officer/CUH complaints: Cork University Hospital

For more information or support

Need help?

Our play volunteers are ready to help!

Watch out for the volunteers in red t-shirts

Last updated September 2023

Frequently Asked Questions

Mercy University Hospital

General
Website: https://www.muh.ie/
Website: Paediatric Information (Last updated 2017)

Address: Grenville Place, Cork City, Cork, T12WE28

Main phone number: 021 427 1971 Call this number and they will direct your call to the clinic or ward you need.

Parking
There is no on site parking. Disc parking is available on the surrounding streets but this parking is extremely busy and difficult to find spaces.

Parking is also available in the nearby multi-story car parks at Dunnes Stores Shopping Centre, North Main Street and Q Park St. Finbarr’s Car Park near River Lee Hotel on the Western Road.

Parking is available for €8 for 24 hours from the Q-Park at St. Finbarr’s – The ticket must be validated at the hospital shop.

Blue Badge/Disabled parking
 There are a number of wheelchair accessible parking spaces directly in front of the hospital and at the back of the hospital just after the traffic lights on the left-hand side.

Admissions
Upon entering the hospital main entrance and after passing the reception area, the admissions office is located immediately inside the inner door to the right.

Outpatient
Website: Paediatric services This webpage provides details about clinic times
Consultant phone numbers: https://muh.ie/index.php/consultants

Emergency department
For emergencies call 999
Non emergency contact number 021-493 5241 / 021-493 5341

Urgent Care/Injury Unit
The urgent care unit at MUH provides care to children over 10 and adults.
See here for opening hours and contact information.

St Anne’s Paediatric Ward
021 493-5229 / 493-5217
St Anne’s Ward is located on the fourth floor – Catherine McAuley Block.
The paediatrics ward has 16 inpatient beds and 7 day-case beds.

St Bernadette’s – Child Leukaemia
021 493-5291 / 493-5246
St Bernadette’s Ward provides haematology, oncology care as a shared care arrangement with Crumlin Children’s Hospital.

On the ward
St Anne’s Ward
A recliner is provided at the child’s bedside and one parent is allowed so stay overnight. Pillows and blankets are provided. A parents washroom and show is available – you will need to bring your own toiletries.

St Bernadette’s Ward
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Charitable accommodation
Brú Columbanus
Brú Columbanus is a charity that provides accommodation for relatives of seriously ill patients in any of the Cork Hospitals. Please find more information here, or speak to your nurse. Families in need of accommodation are referred to Brú through the clinical nurse manager, staff nurse or social worker. They determine if the family meets the criteria for admission.

Fidelma House
Fidelma House is a home-from-home accommodation, close to to the Mercy University Hospital, Cork, which the Children’s Leukaemia Association can offer to families while their child is being cared for in the Children’s Leukaemia Unit. Please find more information here.

There is a restaurant and a coffee shop for staff and visitors located on the ground floor of the hospital. Parents/relatives can use these facilities at all times – It is busy here between 12.45pm to 2pm.
Please note parents are currently not able to use the restaurant until further notice.

Coffee shop: Open 10am – 3pm Monday to Friday only – closed weekends and bank holidays

Out-of-hours food and beverage vending is located in several locations on the hospital campus.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – You will need to meet them when they arrive. The food should not be brought to the ward.

Patient Passport
MUH provide a useful personal health passport for children with complex medical needs or additional needs.

Hospital chapel and pastoral care
The hospital chapel is situated on the ground floor near the main lifts. You are always welcome to spend quiet time in the chapel.

Supports
If your child has a mobility, communication, visual, hearing or language difficulty let the ward nurse manager know either before your child’s admission if special arrangements or supports are required, or on admission.

Blue-badge/Disabled parking
There are a number of wheelchair accessible parking spaces directly in front of the hospital and at the back of the hospital just after the traffic lights on the left-hand side.

The hospital shop is open Monday to Friday 9am-4pm and Saturday 11am-4pm.

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient or outpatient services at MUH can be made to the hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

MUH Complaint Officer Scroll to Mercy University Hospital on this page for contact: Complaints officers South/South West Hospitals

For more information or support

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Last updated September 2023

Frequently Asked Questions

South Infirmary Victoria Hospital Cork

General
Website: https://www.sivuh.ie/
Website: SIVUH Children’s Ward
Address: South Infirmary Victoria University Hospital, Old Blackrock Road, Cork T12 X23H

General phone number: 021 492 6100 Call this number and they can direct your call to the area you need.

Parking

Hospital car parks are usually very busy or full. Arrive early as you often have to wait for a space.

There is a very busy public car park with 65 car spaces available at the main entrance. This is pay parking. Tickets are issued at the entrance barrier. Tickets must be paid for at one of the pay stations. A pay station is located outside the main entrance door with a second pay station inside the main entrance door. The pay stations accept both card and cash payments. It is an hourly rate but if staying for 24 hrs the charge is 13.50 Euro.

Disc parking and clamping is in operation in the street around the hospital so don’t forget about your parking disc. Discs are available from the shop across the road from the main entrance. The spaces are charged at an hourly rate

For more information: https://www.sivuh.ie/patientsvisitors/parking.html

Blue badge/Disabled Parking
There are three disabled parking spaces available next to the Orthopaedic Physiotherapy Department. Additional disabled parking spaces are located on the Old Blackrock Road near the entrance to the South Infirmary Complex. Admissions office Is located just inside the main entrance

Admissions and Children’s Ward

  • The admissions office is located inside the main entrance.
  • At the main doors of the South Infirmary walk in past Main Reception. Follow the corridor and walk up the stairs on the left hand side. At top of stairs turn right and you can follow signage to the Children’s Ward.

Website: SIVUH Children’s Ward
This page provides the children’s ward information booklet (2019), a children’s story about coming to this hospital and other useful information.

This is a 14 bedded unit for children located in the South Infirmary side of the hospital. At the main doors of the South Infirmary walk in past Main Reception. Follow the corridor and walk up the stairs on the left hand side. At top of stairs turn right and you can follow signage to the Children’s Ward.

On the ward
One parent / guardian can stay with their child overnight. An armchair next to your child will be provided by the night staff. Pillows and blankets are provided.

Charity Accommodation – Brú Columbanus
Brú Columbanus is a charity that provides accommodation for relatives of seriously ill patients in any of the Cork Hospitals. You can find more information here, or speak to your nurse. Families in need of accommodation are referred to Brú through the clinical nurse manager, staff nurse or social worker. They determine if the family meets the criteria for admission.

Inpatient
There are Tea/Coffee rounds on the ward for parents at 10:30 am, 4:15pm and 8:00pm. Any parent/guardian staying overnight with their child is offered breakfast and snack in the evening.

Hospital cafeteria and restaurant

Public cafeteria
There is a public cafeteria located inside the main door of the hospital where selections of snacks are available. This is open Mon – Friday. Check here for opening hours

Staff restaurant
The Staff Restaurant is open every day to everyone from 7:30am to 5pm serving hot lunch from 12:30pm to 2:15pm daily.

Vending machines
There are a number of vending machines throughout the hospital.

  • Orthopaedic Outpatients Department waiting room supplying water, soft drinks, chocolate and crisps.
  • Outside the Staff Restaurant supplying water and soft drinks.
  • Victoria Complex ground floor corridor supplying water and soft drinks.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – You will need to meet them when they arrive. The food should not be brought to the ward.

Local shop
There is a shop across the road from the main entrance and restaurants/cafés located within a short walking distance of the hospital.

Playroom
There is a playroom available on the children’s unit.

Medical social work
The Medical Social Work Department offers a number of services to patients and their families. The service focuses on the social and emotional aspects linked to a patient’s admission to hospital. Medical social workers can also advise and assist with applications for government supports and entitlements.

Ask a member of your care team about a referral or call the main switchboard and ask to be transferred to the social work department: Main switchboard: (021)492 6100

Cultural and spiritual needs

The hospital chaplains are available 24 hours a day to provide support to patients and their their families.

The hospital Chapel is located at the back of the car park. All are welcome to attend the chapel.
Mass Times: 9:30am Sunday
Call the main switchboard and ask to be transferred to the hospital chaplain. Main switchboard: 021 492 6100

If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

There is a shop across the road from the main entrance and restaurants / cafés located within a short walking distance of the hospital.

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient or outpatient services at SIVUH can be made to the hospital complaints coordinator/complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

  • Hospital complaints coordinator:
    Telephone: 021 – 4926100 or 021 4926346Email: patient.complaints@sivuh.ie
    In writing: Patient Complaints Co-ordinator, South Infirmary-Victoria University Hospital, Old Blackrock Road, Cork

For more information or support

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Last updated September 2023

Frequently Asked Questions

University Hospital Limerick

Website: University Hospital Limerick

Website: The Children’s Ark Paediatric Unit at UHL

Address: Saint Nessan’s Road, Dooradoyle, Limerick, V94 F858

General phone number: 061 301 111 Call this number and they will direct your call to the clinic or ward you need.

Parking at University Hospital Limerick
Hospital car parks can be very busy or full. Arrive early as you often have to wait for a space.

There are three car parks on the hospital campus. The cost for parking is €2 per hour for the first 2 hours and €1 an hour after that. The maximum parking charge for 24 hours is €10. Ticket machines are at various locations including inside the main hospital entrance. 

Reduced parking rate
Reduced overnight parking rates are available for families with a child who is an inpatient.
Contact UHL patient accounts office about a long term stay rate – call the main switch and ask for the patient accounts office – 061 301 111
The patient accounts office is on the main hospital corridor across from the x-ray department.

Disabled/blue badge parking
Disabled parking is available in carpark 2. Free with a disabled parking permit.

Inpatient Wards
The Children’s Ark is made up of 3 main areas

  • The Rainbow Ward is for babies and young children up to 3 years of age.
  • The Sunshine Ward is for children from 3 years up to 16 years.
  • The Caterpillar Day Ward is for children having oncology shared care with Our Lady’s Children’s Hospital Crumlin. It is also for children who need blood transfusions, diabetes care and other services.

The Paediatric High Dependency Unit (PHDU) has 2 beds for children who need high dependency nursing and medical care.

The Cystic Fibrosis Unit coordinates all care of paediatric cystic fibrosis patients.

The Paediatric Diabetes Care Department provides general diabetic care.

Please find a video of a virtual tour and preparation for surgery here.

Most of the inpatient rooms are shared rooms and there can be a lot of noise.

Day Ward
Website and contact information: Paediatric Day Ward at University Hospital Limerick – HSE.ie

On the ward
One parent can stay overnight in a recliner next to their child.

Parent Kitchen
A parent kitchen is available for parents with children receiving inpatient care to use. A microwave, kettle and fridge is available and tea and coffee is provided.
The parent kitchen is at the entrance to the Ark Department.

Hospital restaurant
The hospital restaurant is open every day for breakfast and lunch. The restaurant closes for between the breakfast and lunch service.
Opening hours are posted outside the entrance to the restaurant.
The restaurant is found by taking the right after the main entrance and follow this corridor until it opens out into a space leading to a number of corridors. Keep left and watch out for signs for the restaurant.

Hospital cafés
There are two cafés in the hospital located in the main entrance/general admissions area and located along the main hospital corridor near the entrance to the Ark department. The main entrance café is open every day. The café near the Ark department is closed weekends.

Delivery
You can also arrange for takeaway food to be delivered to the main hospital entrance – You will need to meet them when they arrive. The food should not be brought to the ward.

Play room and play specialists
The playroom is open Monday to Friday and provides a fun side to life within the hospital. The Children’s Ark has 2 play specialists and a team of play workers.

Play specialists are part of multi-disciplinary team specialising in normal and therapeutic play for infants, children and young people both inpatients and outpatients of the hospital. A referral may be required – ask your child’s nurse for information.

Referrals for specialised play can be made to one of the nurses caring for your child. Children who are inpatients or are attending an appointment in the Children’s Ark can use the playroom.

Outdoor playground
There is an outdoor playground located outside the playroom. The playground is accessed through the playroom and is available during playroom opening hours.

Hospital school
The Children’s Ark School at UHL supports children in primary and secondary school. Children can go to the classroom or they can have bedside classes if they can’t come to the classroom. The school supports children doing state exams while in hospital.

Visit the website for more details: Home – Children`s Ark School University Hospital Limerick (childrensarkschool.ie)

If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

Hospital Shop
Located within the main hospital beside the reception. Opening Hours: Monday to Saturday from 7am to 8pm. Sunday and bank holidays from 9am to 8pm. 

ATM machines
There are ATM machines in the Bank Of Ireland across the road from the hospital and the service station next to the hospital. Cashback is available from the shops on the hospital campus

Phone charging station (paid)
A phone charging station is located at the entrance to the cafe in the main hospital entrance.

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient or outpatient services at UHL can be made to the hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say


Hospital complaints officer: University Hospital Limerick

For more information or support

  • Visit our hospital feedback and complaints section for more information about hospital feedback and complaints.
  • The UHL Patient Advocacy and Liaison Service (PALS) team acts as a point of contact between patients, their families or carers and the hospital. They can provide support and advice if you have concerns about your care at UHL.
    Contact details: Email: UHLPals@hse.ie 061 485259 / 061 482448 / 061 588345
    Contact details: PALS Emergency Department 061 588530 / UHLPals@hse.ie
  • The Patient Advocacy Service is an independent, free and confidential service that supports you to make a complaint about an experience you have had in a Public Hospital. This is a separate service to the hospital PALS service. This is separate to the hospital PALS service.

Need help?

Our play volunteers are ready to help!

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Last updated September 2023

Frequently Asked Questions

University Hospital Kerry

Website
https://uhk.ie/
University Hospital Kerry – HSE page

General/Switchboard phone number: 066 718 4000 Call this number and they will direct your call to the ward or clinic you need.

Paediatric ward – Cashel Ward – Call the main switch and they will direct your call 066 – 718 4000

Special Care Baby Unit – Emly ward – Call the main switch and they will direct your call 066 – 718 4000

Parking
Hospital car parks are usually very busy or full. Arrive early as you often have to wait for a space.

Parking is available in the visitor car parks. Ticket can be paid for using the ticket machines in the Emergency Department and the Main Entrance Lobby. Cash and card is accepted

Long term parking
7 day parking is available at the parking ticket machines – €35 for 7 days.

Disabled/blue badge parking
Disabled parking spaces are available at the front of the hospital – free with a disabled parking permit.

Hospital Map
Hospital Map: https://uhk.ie/wp-content/uploads/2022/09/UHK-FloorMap-2022.pdf

Outpatient
Phone: Call the main switch and they will connect you to the clinic your require 066 718 4000
The Outpatients Department (OPD) is located on the ground floor of UHK, to the right of the main entrance lobby.

Inpatient wards
Paediatric Ward – Cashel Ward
Located on 1st Floor

Special Care Baby Ward – Emly Ward
Located on 1st floor

Contact: Call the main switch and asked to be transferred to the ward you require: 066 7718 4000

Paediatric Ward – Cashel Ward
Located on 1st Floor

Special Care Baby Ward – Emly Ward
Located on 1st floor

On the ward
Parents can stay on the ward with their child in a recliner or camp-bed. Bed linen is provided.
Parents can shower in the patient shower. You must supply toiletries.

Local accommodation
A list of local accommodation is available from reception or at www.tralee.ie

On the ward
A parent ream is available on the ward where parents can have tea, coffee etc parent room tea coffee, snacks etc.

Coffee dock
Main hospital foyer – Open Monday to Friday

Hospital restaurant
Open Monday to Sunday.
This restaurant also serves staff and can get very busy at peak times.

Vending Machines
Available in the Emergency Department waiting area and Out Patients entrance area.

Hospital shop
A shop is available on the ground floor. Open daily. Reduced hours on weekends/holidays.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – You will need to meet them when they arrive. The food should not be brought to the ward.

A playroom is available on the inpatient ward.

Chapel and pastoral care team
An inter‐denominational prayer area is situated next to the Emergency Department. A pastoral care team for all denominations is available on request.

If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

Hospital shop
Located on ground floor

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient, outpatient or emergency department services at UHK can be made to the feedback coordinator/hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

Website: https://uhk.ie/patient-feedback/
Feedback coordinator/complaint officer: University Hospital Kerry

For more information or support

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Last updated September 2023

Frequently Asked Questions

Tipperary University Hospital (Clonmel)

Website: Tipperary University Hospital

General phone number: 052 617 7000 Call this number and they will contact the ward or clinic you need.

Address: Western Road, Clonmel, Tipperary, E91 VY40

Parking
Hospital car parks are often very busy or full. Arrive early as you often have to wait for a space.
Parking is available to the side and behind the main hospital with set down only area to the front of the hospital.

0-3 hours €4, 0-4 hours €6, Full day €8

Outpatient department
Parking for the Outpatient Department is available via St Luke’s entrance. Same rates as above apply.

Long-term/discounted parking
Long term or discounted parking rates are available – Ask the security office or the ward manager.

TUH has a children’s ward and paediatric assessment unit
Contact: Call the main switch and ask to be put through to the ward/unit 052 617 7000

On the ward
One parent is allowed stay overnight on the ward. A parent bed and pillow/blankets are provided.

On the ward
Meals are provided for parents with children staying on the ward. The staff will tell you the meal times.

Hospital Cafe
Located in the main foyer – open Monday to Friday 7.30am to 5pm

Hospital Restaurant
Open 9am to 3pm with hot meals until 2pm. If the area is busy, staff members will take precedence between 1pm and 1.45pm.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – You will need to meet them when they arrive. The food should not be brought to the ward.

Hospital shop
There is a shop located on the ground floor in the main hospital which stocks snacks, drinks, newspapers, magazines, cards and toiletries. Open Monday to Sunday 9am to 5.30pm

Vending Machines
Located in the foyer and emergency department waiting room.

Playroom
There is a small playroom on the children’s ward for children to visit.

Hospital chapel and chaplains
There is a chapel on the ground floor at the hospital entrance. A chaplain is available when required.

If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

Vending machines are located in the Foyer and the Emergency Department Waiting room.

Hospital shop – There is a shop located on the ground floor in the main hospital which stocks snacks, drinks, newspapers, magazines, cards and toiletries. Open Monday to Sunday 9am to 5.30pm

Pharmacy – Mulligans Pharmacy, Western Road Clonmel – approx. 5 minute walk from the hospital

Local supermarket – ALDI, Western Road, Clonmel – Approx. 6 minute walk from the hospital.

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient or outpatient services at TUH can be made to the hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

Complaints officers: Complaints officers TUH

For more information or support

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Last updated September 2023

Frequently Asked Questions

University Hospital Waterford


Website: University Hospital Waterford

Address: Dunmore Road, Waterford City, Waterford, X91 ER8E

General phone number: 051 848 000 Call this number and they will direct your call.

Parking
Hospital car parks are usually very busy or full. Arrive early as you often have to wait for a space.

There are a number of car parks for public use. You get a ticket at the barrier when arriving and pay at the ticket machine when leaving. Payment machines are located at the front entrance and at the emergency department. Options will be displayed for daily and long term rates.

Card and cash is accepted.

Outpatient department
The outpatient clinics are located on the first and second floors. The nearest car park is at the front of the hospital close to the main entrance.

Contact the main hospital number and ask for the clinic/consultant you require 051 848 000

Emergency department
Non-emergency phone:051 842 000
Phone 112 or 999 if you need urgent medical help or you’re not sure what to do.

Contact: Call the main switchboard and they will transfer your call to the ward – 051 548 000

On the ward
One parent can stay overnight with their child. Parent chairs or pull down beds are available. Bedding is provided.

Showers – Some rooms have an en-suite bathroom and there is also a shower available in the main bathroom. Parents must provide their own toiletries.

On the ward
There is no parent kitchen on the ward but meals, snacks and refreshments are provided for parents.

Coffee Shop
A coffee shop and sandwich bar with eat-in and take away facilities is located in the main reception area. Opening hours are 9am to 8pm Monday to Sunday.

Shop
The shop is located in the main reception area and is open Monday to Sunday 9am to 9pm.

Delivery
You can arrange for takeaway food to be delivered to the main hospital entrance – you will need to meet them when they arrive. The food should not be brought to the ward.

Play areas
There are two play areas available on the inpatient ward.

Children In Hospital Ireland Volunteers
Children In Hospital Ireland play volunteers provide play activities for children. Watch out for the red t-shirts.

Weekly activities
Weekly activities include Art Kart Mondays and Wednesdays, Musician Tuesdays and Storytelling Thursdays.

Hospital chapel
The hospital chapel is located on the grounds of the Hospital with a small oratory on level 1. Mass is said daily.

If your child has a mobility, communication, vision, hearing or literacy difficulty let the clinic or ward staff know in advance or when you arrive.

ATM
There is a cash machine in the main reception area.

Shop
The shop is located in the main reception area and is open Monday to Sunday 9am to 9pm.

Internet Services
There are 2 terminals available for use in the main reception area.

Informal and formal complaints

Informal complaints can be made directly to a member of hospital staff or a ward/department manager or consultant.

Formal complaints about inpatient or outpatient services at University Hospital Wexford can be made to the patient services manager/hospital complaints officer or to HSE Complaint and Feedback Service – Your Service Your Say

Patent Services/Hospital complaints officer: University Hospital Waterford

For more information or support

Need help?

Our play volunteers are ready to help!

Watch out for the volunteers in red t-shirts

Last updated September 2023